Community - Head of Player Support

Permanent / Full Time
12-05-2022 09:42 AM
Head of Player Support - Metaverse - Remote working from anywhere

My client is making waves in the Metaverse - they have recent investment, success, and a product that is live now and evolving. This is where you come in - they are looking for a candidate with at least 3 years leading a player support/moderation department.

The right candidate will be able to:
  • Propose and execute the in-game support strategy for our decentralized community.
  • Oversee the customer service of our social media channels including Discord, Reddit, TikTok, and Instagram.
  • Be the voice of the player sharing their comments with other teams to collaboratively solve player problems.
  • Propose outsourcing vendors and manage the relationship throughout the project life cycle.
  • Build a world-class moderation and player support team.
They are an exciting company with employees globally – they offer amazing packages, crypto welcome bonuses, and performance bonuses and like Zuckerberg said the time is now the time is Meta. Exciting times are coming – do you want to join while the iron is on fire?

If you are interested, please book a call with me to discuss this role in more detail:


Benefits Package

Annual salary reviews
Bonus scheme
Flexible working policy

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